How to purchase a watch?
You can buy our watches only via this webpage or directly in our home office. Please do not hesitate to ask us for any details like bracelets etc., we will happily provide any advice. Or have a look at our pricelist where you will find any model in every variety.
You may order your watch by E-mail, phone or by post, see contact. We will confirm your order immediately. Subsequently you will pay by PayPal, cash on delivery (Germany only) or prepayment. As soon as we have received the amount due we will ship the watch. You check everything with great care and by doing this you act with the same caution as if you were in a shop. If you do not like the watch, you return it within 14 days at our expense.
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Order watches from NEUHAUS -
the exact procedure
- You can order up to two watches. The goods ordered are dispatched cash on delivery (in Germany only), payed with PayPal or prepaid.
- After ordering via phone, fax, e-mail, or by post you will receive a confirmation per e-mail, if necessary with indicated delivery time.
- As soon as the article is ready for shipment, we will suggest you a concrete delivery time.
- Then we will ship the watch /-es per specialized value courier at your cost.
- We recommend that you check the product immediately when receiving it, in the presence of the deliverer, and then pay in cash. (We do not accept check payment.)
- Treat the received product with great care, just like if you were in a shop. Don't wear the watch during longer periods, avoid rough impacts and scratches and any other signs of usage. Keep by all means the original packing and papers.
Order watches from NEUHAUS -
the exact procedure
- Within aproximately seven days after receiving the article, you can decide to either keep the watch /-es or send them back to us.
- If you want to keep the watch /-es, there is not much more to do. The invoice and your authenticity certificate you find enclosed.
- In case you decide to send the watch /-es back, use the original packing. Then communicate with us, we will send a courier to you to bring the goods back at our cost. The return shipment should be send back with arrival within the 14 day return term. The period starts from the day on which the watch is delivered to your home.
- As soon as the product has been sent back to us, we check closely if everything is ok. In case of immaculate condition and with no signs of usage we transfer your payment less the cost for the delivery back. Elsewise we will inform you via e-mail and carry out necessary repairs, which we shall charge you. The balance we will transfer back to you after all repairs.
- Please take note of our cancellation policy on the confirmation form as well as here under NEUHAUS/GTC